NAACLS recently discovered a technical issue with our merchant account in QuickBooks while processing credit card payments. As we understand it, some credit card payments made through the invoice links last week are currently being held and were not deposited. Additionally, other programs that paid with a credit card received error messages indicating that their payment was declined despite approval on their end. We understand the frustration and confusion this can cause. We assure you that NAACLS is proactively working with QuickBooks to find a solution, which includes establishing a new vendor account. QuickBooks recommended creating a new vendor account to reduce the likelihood of the errors happening again.

QuickBooks has advised that for those who were able to make a payment successfully, the funds will be transferred over once a new setup is complete. This process typically takes 2-3 business days. Once the transfer is confirmed, we will close out those invoices and send paid copies for your records to confirm the payment has gone through. For those who were unable to make a successful credit card payment, we will void the original invoices and reissue them with updated payment links. If you submitted a check or ACH payment, we will apply the payment to your new invoice and send a paid copy for your records.

Additionally, with everyone on high alert for spam emails, the office has received calls to confirm emails sent by QuickBooks. The subject line of the emails will be similar to the following: New payment request from NAACLS – invoice #####. We also recommend that you check the email address of the sender. It will likely come from Intuit, the developer of the QuickBooks program.

These kinds of growing pains are part of our efforts to improve and expand NAACLS’ processes, and we genuinely appreciate your patience and understanding as we work through this behind the scenes. If you have any questions, please call the office or email accounting@naacls.org.